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Customer Service

For any questions or comments, contact us at:

Phone: 1-800-492-9282 ext. 4
Email: store@westbycreamery.com

 

Shipping & Delivery
Shipping options and costs are presented during the orders process.

Our products are made of fresh ingredients and stored in refrigerated coolers prior to shipping. Nevertheless, they are perishable dairy food products. As such, it is recommended that you select the shortest shipping timeframe in order to be completely satisfied with your order. During warmer weather months, some shipping options may be restricted.

During some months of the year 2-Day Ground Shipping may be available as an option for these states only: Iowa, Illinois, Indiana, Kansas, Kentucky, Michigan, Minnesota, Nebraska, North Dakota, Ohio, South Dakota, and Wisconsin.

For all other states, Next-Day Air or 2-Day Air Shipment are the only options.
Replacements & Refunds
Our goal is that you are completely satisfied with your purchase. If for any reason you would like a refund or to receive a replacement product, please contact us at 1-800-492-9282 .
Privacy & Security
Your privacy is important to us. As a result, we have prepared this Privacy Policy to let you know about the manner in which we collect and use the personal information you entrust to us when using our website. This notice applies to all information collected or submitted on the Name website.

On some pages, you can order products or make requests to receive additional information. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the emails we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Should you have other questions or concerns about this privacy policy, you can reach us at 1-800-492-9282.
 

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