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ONLINE STORE POLICY

Return Policy: Your Item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email store@westbycreamery.com to request a refund and we will assign you tracking #.
2. Mail your returned item to:

Westby Cooperative Creamery Cheese Store
615 N. Main Street
Westby, Wisconsin 54667

3. Include in your package a signed letter stating the reason for your return and the original receipt.

RETURN EXCEPTIONS

Merchandise that has been used or altered will not be accepted for return or exchange.

RESTOCKING FEE

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

EXCHANGES

We will exchange a product due to manufacturing defects. In that case we would pay the shipping and handling of the returned item.

PAYMENT POLICY

Accepted methods of payments are:
Credit Cards (Visa, Mastercard AND Discover)
Check/ Money Order (in store only)
Cash On Delivery (in store only)
Mailing address for Check/Money Order

Westby Cooperative Creamery Cheese Store
Attention Cheese Store
615 N. Main Street
Westby, Wisconsin 54667

SHIPPING POLICY

All orders are shipped via US Post Office Priority Mail, U.P.S. OR FED-EX from Westby, Wisconsin.  We will do our best to see that your package arrives in good condition.  To ensure smooth shipping and to avoid additional charges please verify that shipping addresses are correct prior to placing your order.  Products may be room temperature when they arrive, but their condition will be fine if refrigerated upon arrival.  During the busy holiday time orders are sent as they are received and by the best judgment of The Westby Cooperative Creamery Cheese Store staff. If you have any concerns in regards to a specific shipping day for your package please call the store personally to place your order at (608)634-3183 ext.218. Based upon the carrier that is used you will also receive a tracking number to track your package.

SHIPPING RATES

The rate charged for the shipping of your order is based on the weight of your products, and your location and your choice of service. Before the final check out page you will be shown what the cost of the shipping will be, and you will have the chance at that point to place or NOT to place your order with us.

BACK ORDERS

The Westby Cooperative Creamery reserves the rights to replace product with a like or similar product in order to ship your order complete.